DCC Tips + Tricks

by Jun 9, 2020Cleaning Tips0 comments

Educating our customers is important to the progress, growth and development of our business.
Here we have outlined some tips and answers to the most common questions asked by our loyal customers.
Please read and see if your questions are answered.

Is carpet cleaning safe for my pets and children?
Dazzle CC uses only the safest and most eco-friendly products as part of our carpet cleaning process. All of our products are biodegradable, non-toxic, hypoallergenic, and contain no bleach or VOCs – volatile organic compounds. This means that they’re safe for EVERYONE in your household, even your pets.

How long does carpet cleaning take?
On average, it will take approximately 25 minutes per room. This time can vary greatly depending on the setup of the room, how soiled the carpet is, and any necessary spot removal treatments.

How long will my carpets take to dry?
Dazzle CC’s cleaning process ensures that your carpets are never left soaking wet. You can expect your carpets to take between three and six hours to dry fully, though this also depends on how humid or dry your home is.

Can carpet cleaning remove pet stains?
When your furry friend makes a mess on your carpet, it’s best to act fast and contact Dazzle CC right away. Our pet stain carpet cleaning treatment includes a specially formulated pre-spray that is agitated deeply all the way into the carpet tracking to remove ANY trace of odor and bacteria, getting right to the cause of the stain so that it can be removed from the fibers. It’ll leave your carpet sanitized and safe for your home once more!

How often should I have my carpets professionally cleaned?
We recommend having your carpets cleaned professionally at least once a year, or every 12-18 months. Of course, if you have a commercial property or a high-traffic area, it’s best to have it done more often for maintenance purposes. Spot carpet cleaning should be done anytime that there’s a stain or any kind of residue on your carpets; Dazzle CC offers an incredible Ultra Value plan that will provide you with service as often as you need it.

How do I prepare my home before a carpet cleaning appointment?
Small items such as children’s toys, pet beds, clothes, shoes and rugs should be moved before your technician arrives onsite. We also ask that the carpet be vacuumed prior to your appointment to remove pet hair and other noticeable debris so you can get the most out of your carpet cleaning! Furniture should be moved out of the areas that you are having serviced, as we will have to clean around any furniture that is left in place. We also recommend temporarily moving any breakables like picture frames or glass decorations into a separate room just to be safe!

Do you offer carpet cleaning on the weekends or after business hours?
On a case by case basis, we do, especially for commercial customers! Please give us a call at 604 802 8500 to discuss booking an appointment after or before our usual business hours. We are as flexible as we need to be!

Why is carpet cleaning important?
Carpet cleaning increases the breathability and overall health of your home. Allergens, bacteria, grime, pet dander, dust mites, and oil residue are all capable of sinking deep into your carpets, even with regular vacuuming, and can lead to possible respiratory issues if left for too long. Likewise, if liquid stains are left to soak into the carpets, they will very quickly become damaged, and the longevity of your carpets will be seriously compromised. For a home that is happy and healthy and safe from top to bottom, carpet cleaning is every bit as important as every other part of your cleaning routine!

Be sure to read through our FAQ on our website as well, and give us a call at 604 802 8500 if you have any other questions that haven’t been answered yet! You can also check out our Instagram @dazzle_cc to keep up to date on all of our promotions and contests – we’d love to see you there!

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Happy Customers

  • Amazing service yesterday, the carpet tech was professional and a hard worker. I appreciate the courteous and kind service... I would definately book again.

    KEN LAM Avatar KEN LAM
  • Smokers these guys are busy! Called wanting to get my place cleaned this Saturday before my lease was up, the receptionist kindly explained that they were fully booked but took the time to tell me all about their services and prices even still. Great discounts for first time customers. Even though Dazzle could not book me in I'm still happy I called. Good customer service is hard to come by these days. I'm an old timer who believes that the person who answers the phone is the face of the business. I gave the receptionist my information and she will be calling me back to set up carpet cleaning for my new place when I'm moved out! Wow! Still giving me 20% off even though the discount ends this month. If this is just their reception, can't wait to see what kind of job cleaning they do. Will update after my appointment. Kiera (i before e, like you told me!) keep up the good work. You made an old man very happy by chatting with him on the phone today!

    Luke Williamson Avatar Luke Williamson
  • From start to finish, I am so impressed and pleased with Dazzle's Carpet Cleaning service. Kiera was kind and accommodating when booking the appointment and promptly followed up right until the technician arrived at our door. Mattias, the technician, was pleasant and thorough, and he took care to make sure our carpets were to our liking. The carpet dried quickly and was definitely clean afterwards! We have had different companies in over the years, but I think we are going to stick with Dazzle from now on.

    Marian Mann Avatar Marian Mann
  • I would highly recommend Dazzle Carpet Cleaning. They arrived right on time, did a wonderful job and were extremely pleasant. I will definitely be using Dazzle in the future.

    Genesis Kitchens Avatar Genesis Kitchens
  • They did an amazing job and it was very affordable. Will definitely use them from now on.

    Sameer Karim Avatar Sameer Karim
  • I had the Dazzle come in to have our carpet cleaned prior to the arrival of our newborn. It was a very last minute decision and initially, I was hesitant about cleaning the carpet as I remembered it would usually leave a strong chemical smell and I had to ventilate the whole house for at least a couple days. We are a family of two young toddlers and a newborn on the way and I was not sure if I wanted to risk having the wet and chemical soaked carpet only a couple weeks before my due date. But I realized I worried for nothing. I was able to get an appointment promptly and get the work done in a matter of a few days. Rob and his assistant did a fantastic job! There was absolutely no need for me to worry about the smell or ventilation as there was none and the carpet were spotlessly clean. They convinced me that I could have a clean, if not cleaner, carpet without having to use strong chemical filled products. I would highly recommend to anybody but especially, for families with young children like ours who can appreciate their plant based products that are safer to little ones. All in all, I am 120% satisfied with their work and would love to have them come back to clean our carpet in the future again!

    Elysia Suyu Avatar Elysia Suyu
  • I used Dazzle Carpet Cleaning for the first time this week and am super impressed with the service and quality of work. After my previous carpet cleaner retired, I found Dazzle by searching carpet cleaners on the internet. I feel lucky to have found such a fantastic company first try. Kiera is very organized setting up the appointment and reminders and making sure I knew when the technician was arriving. Rob and his assistant cleaned the carpets. Rob is a very informed and talented professional. He ensured an excellent clean of my carpets and care of my walls and corners. I am very impressed and will call Dazzle in the future. I am also happy to support a small, local business.

    Karen Orava Avatar Karen Orava
  • Dazzle Carpet Cleaning provided excellent service at very competitive prices. The technician they sent, Aidan, was punctual, professional and pleasant. He worked on stains until both he and I were satisfied they were removed. The products used were scent-free and dry within a couple of hours. I would definitely use Dazzle services again.

    Kristina Ikavalko Avatar Kristina Ikavalko
  • Wow ! Had to make a google account just to leave a review. I am blown away by the service I received from Dazzle start to finish. Keira the receptionist was friendly and sweet every step of the way, she gave me a great discount for my cleaning and called me before and after my appointment to make sure everything went well. The guys were great, arrived on time and did a fantastic job. Top notch work all around, I;ll be recommending Dazzle to all of my friends and family. Keira, keep being your friendly charming self, it goes a long way 😉

    D C Avatar D C
  • I recently had Dazzle clean my parents carpet after my dogs had multiple accidents in their home. They did an amazing job removing the pet stains and their customer service skills went beyond my expectations. They were extremely knowledgeable about carpets and area rugs, and at they end of their service, they gave my mother a sachet filled with cleaning and stain removing goodies to help maintain the wonderful job they did cleaning their carpets. I highly recommended going with Dazzle, if they can clean the mess my dogs made on my parents white carpets, they can clean anything.

    Michelle Carlson Avatar Michelle Carlson
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