Strata Cleaning Process

by Jul 8, 2019commercial cleaning services0 comments

The Value in Our Strata Cleaning Process is built around your specific needs and requirements. The Dazzle CC team work with you and collaborate to build a cleaning and maintenance program promoting health and wellness. Here are some Dazzle CC “Value Points” from our service.

Value Points for the Dazzle CC Strata Cleaning Process:

Our booking process is simple and effective. We work with you to ensure the most efficient date and time is selected that benefits you as the customer and us as your service provider. 

We provide you with notices pertaining to your upcoming Strata Cleaning clean 2 weeks prior to ensure your company/residents etc are informed and can make use of Dazzle services. 

We have open communication in case there are last minute additions or changes to your booking and work with you again to meet your needs. 

It’s important to us to maintain your clean as long as possible – we offer options and solutions that are meant to allow you to get the most bang for your buck. We believe in an exceptional quality of work, and will do everything we can to ensure that it lasts. 

We create regular scheduled maintenance plans that work with protecting and prolonging your Strata Cleaning and the life of your flooring. 

Customer Service Experience

Our customer service experience is what separates us from the rest. This is how we like to take care of our Dazzle family.

* Customers feel as if they are taken care of every step of the way – by being attentive, personable, and always available, we’re able to make things as stress-free for them as possible

* The follow-up call ensures that customers feel as though we care about a job well done, and that the quality of our work and their satisfaction with us matters to them

* By personally dropping in and visiting commercial customers, we’re able to build and maintain a strong relationship – we aren’t coming by to sell necessarily, but to create a presence within their business

* We take the time to get to know our clients – we are not automated or robotic, but friendly and empathetic. We want to know them as people, not just customers

* We always  select the best time and date possible for both our residential and commercial clients, and will keep you in the loop if a new booking becomes available that might suit you better.

Our process is simple!

1. Send follow up – check in – touch point emails/phone calls and text (customers preferred form of contact) 

2. Keep lines of communication with customers open: staying informed and up to date with customers status and company Evers etc. 

3. Know the stages of customer loyalty

4. Provide customer support from the start of our working relationship and long after cleans. 

5. Gather customers’ opinions and feedback and adapt to new customer needs. 

The expense of not maintaining your Strata Cleaning of the carpet and how ineffective that is for your building is something we don’t take lightly. 

We are here to save you money over time and add more value to your building, someones home, and someones investment. 

Questions? Reach out to the DCC team on Instagram or head to our BOOK NOW page.

We are always here to help!

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Happy Customers

  • 5 star review  Just had the Dazzle team clean my carpets yesterday, they did an amazing job and my carpets have never looked better. I will use their services in the future again! Very professional.

    thumb Dean Earle
  • 5 star review  Best, best service and very good pricing. Very professional and delivers what they promise. Been using them for over 5 years and have given them all my business.

    thumb Sophia Yeh
  • 5 star review  We had our carpet cleaned by them when my baby is three months old. They use plant based solution so it’s baby and pets friendly. Carpet got cleaned very well except one spot was stained with oil which came back to the surface after couple days which was exactly what they told us what might happen since it’s oil. Other than that, the carpet looks fresh and clean and they were able to remove couple of tough stains left by our dog. Will definitely use them again!

    thumb Cecily H
  • 5 star review  I am very satisfied and impressed with their carpet cleaning. My carpet is thoroughly cleaned and it did dried fast as promised. I thank the crew for a wonderful job done. Will definitely use Dazzle again for my next cleaning.

    thumb buddhagoldie
  • 5 star review  From start to finish, I am so impressed and pleased with Dazzle's Carpet Cleaning service. Kiera was kind and accommodating when booking the appointment and promptly followed up right until the technician arrived at our door. Mattias, the technician, was pleasant and thorough, and he took care to make sure our carpets were to our liking. The carpet dried quickly and was definitely clean afterwards! We have had different companies in over the years, but I think we are going to stick with Dazzle from now on.

    thumb Marian Mann
  • 5 star review  Dazzle was one of the few places I called looking to have my sofa cleaned. In the end, I chose this company simply because the person over the phone was polite and professional. Aiden was the technician that arrived at my home, and not only did he get the nasty stains out of my sofa, but he gave me cleaning related knowledge that I was unaware of. He was also super kind, polite, and professional. I’ll definitely be sticking with Dazzle for future services!

    thumb Minna Jhand
  • 5 star review  I recently had Dazzle clean my parents carpet after my dogs had multiple accidents in their home. They did an amazing job removing the pet stains and their customer service skills went beyond my expectations. They were extremely knowledgeable about carpets and area rugs, and at they end of their service, they gave my mother a sachet filled with cleaning and stain removing goodies to help maintain the wonderful job they did cleaning their carpets. I highly recommended going with Dazzle, if they can clean the mess my dogs made on my parents white carpets, they can clean anything.

    thumb Michelle Carlson
  • 5 star review  We are extremely happy with the carpet cleaning and vinyl waxing job, Rob and his team from Dazzle has done for us in our office space. They were quick, efficient and more than accommodating to us for our needs. The outcome was fantastic! I would highly recommend and intend to use them again in the future.

    thumb CWPC Property
  • 5 star review  We are extremely happy with the carpet cleaning and vinyl waxing job, Rob and his team from Dazzle has done for us in our office space. They were quick, efficient and more than accommodating to us for our needs. The outcome was fantastic! I would highly recommend and intend to use them again in the future.

    thumb CWPC Property
  • 5 star review  Aiden professionally cleaned a couple of our large area rugs and our sofa. He was very nice, very professional, and did a great job! The most important thing to me was to use a company that used cleaning products safe for my baby and my two dogs, and that’s what this company uses. Not only that, but they’re eco-friendly. I was thinking there would still be some lingering smell from the cleaning solution, but I didn’t smell anything at all which made me feel confident my baby and pets wouldn’t be breathing anything toxic as promised. We will definitely be using Dazzle again 🙂

    thumb Michelle Lindemann
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