Strata Cleaning Process

by Jul 8, 2019commercial cleaning services0 comments

The Value in Our Strata Cleaning Process is built around your specific needs and requirements. The Dazzle CC team work with you and collaborate to build a cleaning and maintenance program promoting health and wellness. Here are some Dazzle CC “Value Points” from our service.

Value Points for the Dazzle CC Strata Cleaning Process:

Our booking process is simple and effective. We work with you to ensure the most efficient date and time is selected that benefits you as the customer and us as your service provider. 

We provide you with notices pertaining to your upcoming Strata Cleaning clean 2 weeks prior to ensure your company/residents etc are informed and can make use of Dazzle services. 

We have open communication in case there are last minute additions or changes to your booking and work with you again to meet your needs. 

It’s important to us to maintain your clean as long as possible – we offer options and solutions that are meant to allow you to get the most bang for your buck. We believe in an exceptional quality of work, and will do everything we can to ensure that it lasts. 

We create regular scheduled maintenance plans that work with protecting and prolonging your Strata Cleaning and the life of your flooring. 

Customer Service Experience

Our customer service experience is what separates us from the rest. This is how we like to take care of our Dazzle family.

* Customers feel as if they are taken care of every step of the way – by being attentive, personable, and always available, we’re able to make things as stress-free for them as possible

* The follow-up call ensures that customers feel as though we care about a job well done, and that the quality of our work and their satisfaction with us matters to them

* By personally dropping in and visiting commercial customers, we’re able to build and maintain a strong relationship – we aren’t coming by to sell necessarily, but to create a presence within their business

* We take the time to get to know our clients – we are not automated or robotic, but friendly and empathetic. We want to know them as people, not just customers

* We always  select the best time and date possible for both our residential and commercial clients, and will keep you in the loop if a new booking becomes available that might suit you better.

Our process is simple!

1. Send follow up – check in – touch point emails/phone calls and text (customers preferred form of contact) 

2. Keep lines of communication with customers open: staying informed and up to date with customers status and company Evers etc. 

3. Know the stages of customer loyalty

4. Provide customer support from the start of our working relationship and long after cleans. 

5. Gather customers’ opinions and feedback and adapt to new customer needs. 

The expense of not maintaining your Strata Cleaning of the carpet and how ineffective that is for your building is something we don’t take lightly. 

We are here to save you money over time and add more value to your building, someones home, and someones investment. 

Questions? Reach out to the DCC team on Instagram or head to our BOOK NOW page.

We are always here to help!

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Happy Customers

  • review rating 5  I recently had Dazzle clean my parents carpet after my dogs had multiple accidents in their home. They did an amazing job removing the pet stains and their customer service skills went beyond my expectations. They were extremely knowledgeable about carpets and area rugs, and at they end of their service, they gave my mother a sachet filled with cleaning and stain removing goodies to help maintain the wonderful job they did cleaning their carpets. I highly recommended going with Dazzle, if they can clean the mess my dogs made on my parents white carpets, they can clean anything.

    thumb Michelle Carlson
  • review rating 5  I would highly recommend Dazzle Carpet Cleaning. They arrived right on time, did a wonderful job and were extremely pleasant. I will definitely be using Dazzle in the future.

    thumb Genesis Kitchens
  • review rating 5  Our technician Aiden did a great job! He was on time, professional, friendly, made sure furniture/walls/corners were protected. Also worked hard and quickly, very efficient. Carpet looks great. Thank you!

    thumb D Chow
  • review rating 5  Best, best service and very good pricing. Very professional and delivers what they promise. Been using them for over 5 years and have given them all my business.

    thumb Sophia Yeh
  • review rating 5  Dazzle's spot cleaner got salsa out of our upholstered chair! Very professional and excellent customer service!

    thumb Steven Hayes
  • review rating 5  Very impressed and pleased with the dazzle service that was recommended to me by my in laws. From the start (initial contact, follow-up, service)...I would give it two thumbs up! Look no further for carpet cleaning. My carpet cleaner was Aiden and he was terrific.

    thumb Stephanie Yim
  • review rating 5  Aiden professionally cleaned a couple of our large area rugs and our sofa. He was very nice, very professional, and did a great job! The most important thing to me was to use a company that used cleaning products safe for my baby and my two dogs, and that’s what this company uses. Not only that, but they’re eco-friendly. I was thinking there would still be some lingering smell from the cleaning solution, but I didn’t smell anything at all which made me feel confident my baby and pets wouldn’t be breathing anything toxic as promised. We will definitely be using Dazzle again 🙂

    thumb Michelle Lindemann
  • review rating 5  Excellent service. Rob came by and explained the process in a knowledgeable and professional manner. Aden did an outstanding job on the carpets, the tiles, and the slate floors. Well priced.

    thumb richard brail
  • review rating 5  Wow ! Had to make a google account just to leave a review. I am blown away by the service I received from Dazzle start to finish. Keira the receptionist was friendly and sweet every step of the way, she gave me a great discount for my cleaning and called me before and after my appointment to make sure everything went well. The guys were great, arrived on time and did a fantastic job. Top notch work all around, I;ll be recommending Dazzle to all of my friends and family. Keira, keep being your friendly charming self, it goes a long way 😉

    thumb D C
  • review rating 5  From start to finish, I am so impressed and pleased with Dazzle's Carpet Cleaning service. Kiera was kind and accommodating when booking the appointment and promptly followed up right until the technician arrived at our door. Mattias, the technician, was pleasant and thorough, and he took care to make sure our carpets were to our liking. The carpet dried quickly and was definitely clean afterwards! We have had different companies in over the years, but I think we are going to stick with Dazzle from now on.

    thumb Marian Mann
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