Strata Cleaning Process

by Jul 8, 2019commercial cleaning services0 comments

The Value in Our Strata Cleaning Process is built around your specific needs and requirements. The Dazzle CC team work with you and collaborate to build a cleaning and maintenance program promoting health and wellness. Here are some Dazzle CC “Value Points” from our service.

Value Points for the Dazzle CC Strata Cleaning Process:

Our booking process is simple and effective. We work with you to ensure the most efficient date and time is selected that benefits you as the customer and us as your service provider. 

We provide you with notices pertaining to your upcoming Strata Cleaning clean 2 weeks prior to ensure your company/residents etc are informed and can make use of Dazzle services. 

We have open communication in case there are last minute additions or changes to your booking and work with you again to meet your needs. 

It’s important to us to maintain your clean as long as possible – we offer options and solutions that are meant to allow you to get the most bang for your buck. We believe in an exceptional quality of work, and will do everything we can to ensure that it lasts. 

We create regular scheduled maintenance plans that work with protecting and prolonging your Strata Cleaning and the life of your flooring. 

Customer Service Experience

Our customer service experience is what separates us from the rest. This is how we like to take care of our Dazzle family.

* Customers feel as if they are taken care of every step of the way – by being attentive, personable, and always available, we’re able to make things as stress-free for them as possible

* The follow-up call ensures that customers feel as though we care about a job well done, and that the quality of our work and their satisfaction with us matters to them

* By personally dropping in and visiting commercial customers, we’re able to build and maintain a strong relationship – we aren’t coming by to sell necessarily, but to create a presence within their business

* We take the time to get to know our clients – we are not automated or robotic, but friendly and empathetic. We want to know them as people, not just customers

* We always  select the best time and date possible for both our residential and commercial clients, and will keep you in the loop if a new booking becomes available that might suit you better.

Our process is simple!

1. Send follow up – check in – touch point emails/phone calls and text (customers preferred form of contact) 

2. Keep lines of communication with customers open: staying informed and up to date with customers status and company Evers etc. 

3. Know the stages of customer loyalty

4. Provide customer support from the start of our working relationship and long after cleans. 

5. Gather customers’ opinions and feedback and adapt to new customer needs. 

The expense of not maintaining your Strata Cleaning of the carpet and how ineffective that is for your building is something we don’t take lightly. 

We are here to save you money over time and add more value to your building, someones home, and someones investment. 

Questions? Reach out to the DCC team on Instagram or head to our BOOK NOW page.

We are always here to help!

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Happy Customers

  • Dazzle was one of the few places I called looking to have my sofa cleaned. In the end, I chose this company simply because the person over the phone was polite and professional. Aiden was the technician that arrived at my home, and not only did he get the nasty stains out of my sofa, but he gave me cleaning related knowledge that I was unaware of. He was also super kind, polite, and professional. I’ll definitely be sticking with Dazzle for future services!

    Minna Jhand Avatar Minna Jhand
  • Amazing service yesterday, the carpet tech was professional and a hard worker. I appreciate the courteous and kind service... I would definately book again.

    KEN LAM Avatar KEN LAM
  • I was very pleased with this company. Not only was all communication friendly and very accommodating with scheduling, but the technician that came was extremely hard working, conscientious and did an excellent job. I will certainly use them again.

    Barbara Cohen Avatar Barbara Cohen
  • Excellent service. Rob came by and explained the process in a knowledgeable and professional manner. Aden did an outstanding job on the carpets, the tiles, and the slate floors. Well priced.

    richard brail Avatar richard brail
  • Aiden professionally cleaned a couple of our large area rugs and our sofa. He was very nice, very professional, and did a great job! The most important thing to me was to use a company that used cleaning products safe for my baby and my two dogs, and that’s what this company uses. Not only that, but they’re eco-friendly. I was thinking there would still be some lingering smell from the cleaning solution, but I didn’t smell anything at all which made me feel confident my baby and pets wouldn’t be breathing anything toxic as promised. We will definitely be using Dazzle again 🙂

    Michelle Lindemann Avatar Michelle Lindemann
  • I’ve used this company 2 times now and am very impressed. The office staff made sure to confirm scheduled appointment time a day before visit, and also on the day to tell me that a service agent was on his way. When the Dazzle Carpet service agent arrived he was very professional, polite and got to work right away. I was very satisfied with the quality of work. I will always use this company going forward. Ed and Terry

    Ed Tack Avatar Ed Tack
  • I called on Monday to have my carpets cleaned. I was given an appointment for Wednesday between 10:00 and 12:00. 11:15 my buzzer went. A very nice young man ( Aiden ) came to my door. I was very impressed with him the moment he came in the door. He told me where he was going to start and finish. I had some very bad stains and he was able to get them all out. The price quoted to me was spot on, there were no hidden fees. You don't need to look any further just book now with Dazzle. Rita Robinson

    Rita Robinson Avatar Rita Robinson
  • Aiden was on time, polite, and very professional. Our kid drew on the carpet and spilled milk on it which we all thought wasn’t gonna go away, but Aiden made it look new. Would totally recommend

    zhongshan liu Avatar zhongshan liu
  • My carpets looks brand new! The service was amazing, the people were very polite , the price is complete amazing too! They didnt manage to take out one stain but it almost faded , so I easily removed it with vinegar and it was gone . I feel like I would have to deal with it more difficult if they hadn't remove the stain as much as possible! I always had trouble finding someone who can clean my carpets, but I finally found one that I can trust!

    inosensia setiono Avatar inosensia setiono
  • Dazzle Carpet Cleaning did a great job with the carpets for my move-out clean. The service was friendly, efficient and accommodating, and I would certainly recommend and use this company again!

    Sonu Purhar Avatar Sonu Purhar
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