Strata Cleaning Process

by Jul 8, 2019commercial cleaning services0 comments

The Value in Our Strata Cleaning Process is built around your specific needs and requirements. The Dazzle CC team work with you and collaborate to build a cleaning and maintenance program promoting health and wellness. Here are some Dazzle CC “Value Points” from our service.

Value Points for the Dazzle CC Strata Cleaning Process:

Our booking process is simple and effective. We work with you to ensure the most efficient date and time is selected that benefits you as the customer and us as your service provider. 

We provide you with notices pertaining to your upcoming Strata Cleaning clean 2 weeks prior to ensure your company/residents etc are informed and can make use of Dazzle services. 

We have open communication in case there are last minute additions or changes to your booking and work with you again to meet your needs. 

It’s important to us to maintain your clean as long as possible – we offer options and solutions that are meant to allow you to get the most bang for your buck. We believe in an exceptional quality of work, and will do everything we can to ensure that it lasts. 

We create regular scheduled maintenance plans that work with protecting and prolonging your Strata Cleaning and the life of your flooring. 

Customer Service Experience

Our customer service experience is what separates us from the rest. This is how we like to take care of our Dazzle family.

* Customers feel as if they are taken care of every step of the way – by being attentive, personable, and always available, we’re able to make things as stress-free for them as possible

* The follow-up call ensures that customers feel as though we care about a job well done, and that the quality of our work and their satisfaction with us matters to them

* By personally dropping in and visiting commercial customers, we’re able to build and maintain a strong relationship – we aren’t coming by to sell necessarily, but to create a presence within their business

* We take the time to get to know our clients – we are not automated or robotic, but friendly and empathetic. We want to know them as people, not just customers

* We always  select the best time and date possible for both our residential and commercial clients, and will keep you in the loop if a new booking becomes available that might suit you better.

Our process is simple!

1. Send follow up – check in – touch point emails/phone calls and text (customers preferred form of contact) 

2. Keep lines of communication with customers open: staying informed and up to date with customers status and company Evers etc. 

3. Know the stages of customer loyalty

4. Provide customer support from the start of our working relationship and long after cleans. 

5. Gather customers’ opinions and feedback and adapt to new customer needs. 

The expense of not maintaining your Strata Cleaning of the carpet and how ineffective that is for your building is something we don’t take lightly. 

We are here to save you money over time and add more value to your building, someones home, and someones investment. 

Questions? Reach out to the DCC team on Instagram or head to our BOOK NOW page.

We are always here to help!

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Happy Customers

  • 5 star review  I was very pleased with this company. Not only was all communication friendly and very accommodating with scheduling, but the technician that came was extremely hard working, conscientious and did an excellent job. I will certainly use them again.

    thumb Barbara Cohen
  • 5 star review  Overall wonderful service. Quite professional and the cleaning is amazingly done with a great price. Customer service is also some of the best I have ever experienced. Would highly recommend to anyone looking into their services!

    thumb Yasmeena Kibaida
  • 5 star review  Very impressed and pleased with the dazzle service that was recommended to me by my in laws. From the start (initial contact, follow-up, service)...I would give it two thumbs up! Look no further for carpet cleaning. My carpet cleaner was Aiden and he was terrific.

    thumb Stephanie Yim
  • 5 star review  A friend of mine recommended I call Dazzle for my carpet cleaning, and I'm glad I did. They provided excellent services and were exceptionally friendly and professional. I would definitely give them a call again.

    thumb Andy Hoong
  • 5 star review  Smokers these guys are busy! Called wanting to get my place cleaned this Saturday before my lease was up, the receptionist kindly explained that they were fully booked but took the time to tell me all about their services and prices even still. Great discounts for first time customers. Even though Dazzle could not book me in I'm still happy I called. Good customer service is hard to come by these days. I'm an old timer who believes that the person who answers the phone is the face of the business. I gave the receptionist my information and she will be calling me back to set up carpet cleaning for my new place when I'm moved out! Wow! Still giving me 20% off even though the discount ends this month. If this is just their reception, can't wait to see what kind of job cleaning they do. Will update after my appointment. Kiera (i before e, like you told me!) keep up the good work. You made an old man very happy by chatting with him on the phone today!

    thumb Luke Williamson
  • 5 star review  Great customer service provided. Dazzle have always exceeded my expectations and gone beyond to serve us. Thank you

    thumb Luiz Henrique Bichara Neves
  • 5 star review  Aiden was on time, polite, and very professional. Our kid drew on the carpet and spilled milk on it which we all thought wasn’t gonna go away, but Aiden made it look new. Would totally recommend

    thumb zhongshan liu
  • 5 star review  Best, best service and very good pricing. Very professional and delivers what they promise. Been using them for over 5 years and have given them all my business.

    thumb Sophia Yeh
  • 5 star review  They did an amazing job and it was very affordable. Will definitely use them from now on.

    thumb Sameer Karim
  • 5 star review  Dazzle Carpet Cleaning did a great job with the carpets for my move-out clean. The service was friendly, efficient and accommodating, and I would certainly recommend and use this company again!

    thumb Sonu Purhar
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