The Value in Our Strata Cleaning Process is built around your specific needs and requirements. The Dazzle CC team work with you and collaborate to build a cleaning and maintenance program promoting health and wellness. Here are some Dazzle CC “Value Points” from our service.
Value Points for the Dazzle CC Strata Cleaning Process:
Our booking process is simple and effective. We work with you to ensure the most efficient date and time is selected that benefits you as the customer and us as your service provider.
We provide you with notices pertaining to your upcoming Strata Cleaning clean 2 weeks prior to ensure your company/residents etc are informed and can make use of Dazzle services.
We have open communication in case there are last minute additions or changes to your booking and work with you again to meet your needs.
It’s important to us to maintain your clean as long as possible – we offer options and solutions that are meant to allow you to get the most bang for your buck. We believe in an exceptional quality of work, and will do everything we can to ensure that it lasts.
We create regular scheduled maintenance plans that work with protecting and prolonging your Strata Cleaning and the life of your flooring.
Customer Service Experience
Our customer service experience is what separates us from the rest. This is how we like to take care of our Dazzle family.
* Customers feel as if they are taken care of every step of the way – by being attentive, personable, and always available, we’re able to make things as stress-free for them as possible
* The follow-up call ensures that customers feel as though we care about a job well done, and that the quality of our work and their satisfaction with us matters to them
* By personally dropping in and visiting commercial customers, we’re able to build and maintain a strong relationship – we aren’t coming by to sell necessarily, but to create a presence within their business
* We take the time to get to know our clients – we are not automated or robotic, but friendly and empathetic. We want to know them as people, not just customers
* We always select the best time and date possible for both our residential and commercial clients, and will keep you in the loop if a new booking becomes available that might suit you better.
Our process is simple!
1. Send follow up – check in – touch point emails/phone calls and text (customers preferred form of contact)
2. Keep lines of communication with customers open: staying informed and up to date with customers status and company Evers etc.
3. Know the stages of customer loyalty
4. Provide customer support from the start of our working relationship and long after cleans.
5. Gather customers’ opinions and feedback and adapt to new customer needs.
The expense of not maintaining your Strata Cleaning of the carpet and how ineffective that is for your building is something we don’t take lightly.
We are here to save you money over time and add more value to your building, someones home, and someones investment.
We are always here to help!