Strata Cleaning Process

by Jul 8, 2019commercial cleaning services0 comments

The Value in Our Strata Cleaning Process is built around your specific needs and requirements. The Dazzle CC team work with you and collaborate to build a cleaning and maintenance program promoting health and wellness. Here are some Dazzle CC “Value Points” from our service.

Value Points for the Dazzle CC Strata Cleaning Process:

Our booking process is simple and effective. We work with you to ensure the most efficient date and time is selected that benefits you as the customer and us as your service provider. 

We provide you with notices pertaining to your upcoming Strata Cleaning clean 2 weeks prior to ensure your company/residents etc are informed and can make use of Dazzle services. 

We have open communication in case there are last minute additions or changes to your booking and work with you again to meet your needs. 

It’s important to us to maintain your clean as long as possible – we offer options and solutions that are meant to allow you to get the most bang for your buck. We believe in an exceptional quality of work, and will do everything we can to ensure that it lasts. 

We create regular scheduled maintenance plans that work with protecting and prolonging your Strata Cleaning and the life of your flooring. 

Customer Service Experience

Our customer service experience is what separates us from the rest. This is how we like to take care of our Dazzle family.

* Customers feel as if they are taken care of every step of the way – by being attentive, personable, and always available, we’re able to make things as stress-free for them as possible

* The follow-up call ensures that customers feel as though we care about a job well done, and that the quality of our work and their satisfaction with us matters to them

* By personally dropping in and visiting commercial customers, we’re able to build and maintain a strong relationship – we aren’t coming by to sell necessarily, but to create a presence within their business

* We take the time to get to know our clients – we are not automated or robotic, but friendly and empathetic. We want to know them as people, not just customers

* We always  select the best time and date possible for both our residential and commercial clients, and will keep you in the loop if a new booking becomes available that might suit you better.

Our process is simple!

1. Send follow up – check in – touch point emails/phone calls and text (customers preferred form of contact) 

2. Keep lines of communication with customers open: staying informed and up to date with customers status and company Evers etc. 

3. Know the stages of customer loyalty

4. Provide customer support from the start of our working relationship and long after cleans. 

5. Gather customers’ opinions and feedback and adapt to new customer needs. 

The expense of not maintaining your Strata Cleaning of the carpet and how ineffective that is for your building is something we don’t take lightly. 

We are here to save you money over time and add more value to your building, someones home, and someones investment. 

Questions? Reach out to the DCC team on Instagram or head to our BOOK NOW page.

We are always here to help!

Request a Service

Happy Customers

  • 5 star review  We are extremely happy with the carpet cleaning and vinyl waxing job, Rob and his team from Dazzle has done for us in our office space. They were quick, efficient and more than accommodating to us for our needs. The outcome was fantastic! I would highly recommend and intend to use them again in the future.

    thumb CWPC Property
  • 5 star review  We had our carpet cleaned by them when my baby is three months old. They use plant based solution so it’s baby and pets friendly. Carpet got cleaned very well except one spot was stained with oil which came back to the surface after couple days which was exactly what they told us what might happen since it’s oil. Other than that, the carpet looks fresh and clean and they were able to remove couple of tough stains left by our dog. Will definitely use them again!

    thumb Cecily H
  • 5 star review  We were recommended by our friends to use Dazzle carpet cleaners to remove oil stains from our fabric bed frame. They did an amazing job getting the stains out! Highly recommend!!

    thumb Maria Alexandris
  • 5 star review  Dazzle Carpet Cleaning provided excellent service at very competitive prices. The technician they sent, Aidan, was punctual, professional and pleasant. He worked on stains until both he and I were satisfied they were removed. The products used were scent-free and dry within a couple of hours. I would definitely use Dazzle services again.

    thumb Kristina Ikavalko
  • 5 star review  Bernard and his team are very professional. They don’t leave the job until you’re satisfied. I had some tough stains to get out and was surprised that they were able to get a lot of it out. I will definitely keep their number handy and use them again in the future!!

    thumb Very grateful
  • 5 star review  I had the Dazzle come in to have our carpet cleaned prior to the arrival of our newborn. It was a very last minute decision and initially, I was hesitant about cleaning the carpet as I remembered it would usually leave a strong chemical smell and I had to ventilate the whole house for at least a couple days. We are a family of two young toddlers and a newborn on the way and I was not sure if I wanted to risk having the wet and chemical soaked carpet only a couple weeks before my due date. But I realized I worried for nothing. I was able to get an appointment promptly and get the work done in a matter of a few days. Rob and his assistant did a fantastic job! There was absolutely no need for me to worry about the smell or ventilation as there was none and the carpet were spotlessly clean. They convinced me that I could have a clean, if not cleaner, carpet without having to use strong chemical filled products. I would highly recommend to anybody but especially, for families with young children like ours who can appreciate their plant based products that are safer to little ones. All in all, I am 120% satisfied with their work and would love to have them come back to clean our carpet in the future again!

    thumb Elysia Suyu
  • 5 star review  I would highly recommend Dazzle Carpet Cleaning. They arrived right on time, did a wonderful job and were extremely pleasant. I will definitely be using Dazzle in the future.

    thumb Genesis Kitchens
  • 5 star review  I recently had Dazzle clean my parents carpet after my dogs had multiple accidents in their home. They did an amazing job removing the pet stains and their customer service skills went beyond my expectations. They were extremely knowledgeable about carpets and area rugs, and at they end of their service, they gave my mother a sachet filled with cleaning and stain removing goodies to help maintain the wonderful job they did cleaning their carpets. I highly recommended going with Dazzle, if they can clean the mess my dogs made on my parents white carpets, they can clean anything.

    thumb Michelle Carlson
  • 5 star review  Overall wonderful service. Quite professional and the cleaning is amazingly done with a great price. Customer service is also some of the best I have ever experienced. Would highly recommend to anyone looking into their services!

    thumb Yasmeena Kibaida
  • 5 star review  Wow ! Had to make a google account just to leave a review. I am blown away by the service I received from Dazzle start to finish. Keira the receptionist was friendly and sweet every step of the way, she gave me a great discount for my cleaning and called me before and after my appointment to make sure everything went well. The guys were great, arrived on time and did a fantastic job. Top notch work all around, I;ll be recommending Dazzle to all of my friends and family. Keira, keep being your friendly charming self, it goes a long way 😉

    thumb D C
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